UNIT E4 PROMOTE THE USE OF TECHNOLOGY WITHIN YOUR ORGANISATION
Outcomes of effective performance
You must be able to do the following:
1 Identify the approach(es) to and current use of technology within your organisation
and any plans to discard or introduce technology or use existing technology
for different purposes.
2 Consult with relevant people across the organisation and other relevant parties
in order to identify the successful use of technology
3 Consult with relevant people across the organisation and other relevant parties
to identify opportunities for introducing technology or using existing technology
for different purposes.
4 Ensure that the organisation has a strategy for using technology and that
it fits with the overall vision, values, objectives and plans of the organisation.
5 Communicate the strategy for using technology across the organisation and
to other relevant parties.
6 Ensure that the use of technology is driven by customer needs.
7 Carry out benchmarking to identify good practice in relation to the use of
technology and what lessons can be learnt and applied to your organisation.
8 Establish systems to monitor implementation of the strategy and report on
the overall performance of the organisation in relation to the use of technology.
9 Seek and make use of specialist expertise to assist in developing, implementing
and reviewing the strategy for using technology and monitoring overall performance
of the organisation.
10 Ensure that resources and support are provided across the organisation to
enable colleagues to make the best use of the available technology.
11 Ensure that contingency plans are in place in case technology fails.
Behaviours which underpin effective performance
a You constructively challenge the status quo and seek better alternatives.
b You take personal responsibility for making things happen.
c You anticipate likely future scenarios based on realistic analysis of trends
and developments.
d You articulate the assumptions made and risks involved in understanding a
situation.
e You take timely decisions that are realistic for the situation.
f You balance risks against the benefits that may arise from taking risks.
g You constantly seek to improve performance.
h You use communication styles that are appropriate to different people and
situations.
i You create a sense of common purpose.
Knowledge and understanding
You need to know and understand the following:
General knowledge and understanding
1 Different types of technology.
2 How to keep up to date with the key developments in technology.
3 The main factors to consider when assessing the use and/or introduction of
new technology, including the full costs and benefits.
4 The importance of consulting with colleagues and other relevant parties in
relation to technology.
5 What an effective strategy for using technology should cover.
6 The importance of contingency planning in relation to the ongoing use and/or
introduction of technology and how to do so effectively.
7 Different techniques and methods for communicating the organisations approach
to and strategy for using technology.
8 How to benchmark your organisation’s use of strategy against other organisations.
9 Sources of specialist expertise in relation to technology.
10 How to establish systems for reviewing the implementation of the strategy
for using technology and identifying areas for improvement.
11 The type of resources and support needed to enable colleagues to make the
best use the available technology.
Industry/sector specific knowledge and understanding
12 Trends and developments in your industry/sector in relation to technology.
13 The types of technology that are available to your industry/sector and their
main features, benefits and drawbacks.
14 Legal requirements, government policies and industry or sector guidelines
relating to using technology.
15 Financial or other incentives or support that may be available for investing
in technology in your industry/sector.
Context specific knowledge and understanding
16 The approach(es) to and current use of technology within your organisation.
17 Plans to discard or introduce technology or use existing technology for different
purposes.
18 Who needs to be consulted across the organisation in relation to technology.
19 Other relevant parties with an interest in your organisation’s use
of technology.
20 The overall vision, values, objectives and plans of the organisation.
21 Your organisation’s specific strategy in relation to using technology,
including contingency plans.
22 The needs of your customers.
23 The role of technology in your organisation’s culture and how to build
on this.
24 Systems in place for effective monitoring and reporting on the use of technology.
25 The organisations that are similar to your own and the technology they use.
26 The specialists who can advise your organisation on using technology.
27 What technology has already been tried in y
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