UNIT B11 PROMOTE EQUALITY OF OPPORTUNITY AND DIVERSITY
IN YOUR AREA OF RESPONSIBILITY
Outcomes of effective performance
You must be able to do the following:
1 Ensure commitment within your area of responsibility to promoting equality
of opportunity and diversity, including making it a priority area in terms of
informing the vision and objectives for your area and planning and decision-making.
2 Ensure that your behaviour, words and actions and those of people working
in your area of responsibility support a commitment to equality of opportunity
and diversity.
3 Identify your personal responsibilities and liabilities under equality legislation
and any relevant codes of practice.
4 Identify the diversity and needs of your area’s current customers and
potential customers and identify areas where needs could be better satisfied
and where the diversity of customers could be improved.
5 Ensure that the organisation’s written equality and diversity policy
is clearly communicated to all people in your area of responsibility and other
relevant parties.
6 Implement the organisation’s written equality and diversity policy in
your area, including relevant parts of any accompanying organisation-wide action
plan, seeking and making the required resources available.
7 Ensure regular consultation with people in your area of responsibility or
their representatives on equality and diversity issues.
8 Seek and make use of specialist expertise in relation to equality and diversity
issues.
9 Ensure that working arrangements, resources and business processes in your
area of responsibility respond to different needs, abilities, values and ways
of working.
10 Monitor, review and report to the relevant people on progress in relation
to equality of opportunity and diversity within your area of responsibility,
identifying required actions and changes to practice.
Behaviours which underpin effective performance
a You use communication styles that are appropriate to different people and
situations.
b You understand individuals’ needs, feelings and motivations and take
an active interest in their concerns.
c You encourage and support others to make the best use of their abilities.
d You use a range of leadership styles appropriate to different people and situations.
e You show a clear understanding of different customers and their needs.
f You treat individuals with respect and act to uphold their rights.
g You show integrity, fairness and consistency in decision making.
h You make time available to support others.
i You comply with, and ensure others comply with, legal requirements, industry
regulations, organisational policies and professional codes.
Knowledge and understanding
You need to know and understand the following:
General knowledge and understanding
1 Different definitions of diversity.
2 The different forms which discrimination and harassment might take.
3 The business case for ensuring equality of opportunity and promoting diversity.
4 The probable effects of not promoting equality of opportunity and diversity
within your area of responsibility.
5 How commitment within your area of responsibility to promoting equality of
opportunity and diversity might be demonstrated.
6 Why it is important to make equality and diversity a priority area and how
to do so effectively.
7 Why it is important to lead by example in terms of your behaviour, words and
actions supporting a commitment to equality of opportunity and diversity.
8 How to recognise when the behaviour, words and actions of others does and
does not support a commitment to equality of opportunity and diversity.
9 How and where to identify your personal responsibilities and liabilities under
equality legislation and any relevant codes of practice.
10 The importance of identifying the diversity and needs of your area’s
current and potential customers in order to identify areas for improvement and
how to do so effectively.
11 How to communicate the organisation’s written equality and diversity
policy to people who work in your area of responsibility and other relevant
parties.
12 The importance of implementing an organisation’s written equality and
diversity policy and any supporting action plan.
13 The type of resources which might be required to support implementation of
an equality and diversity policy and any supporting action plan.
14 How and when to consult with people in your area of responsibility or their
representatives on equality and diversity issues.
15 Sources of specialist expertise in relation to equality and diversity.
16 How to provide working arrangements, resources and businesses processes in
your area of responsibility that respond to different needs, abilities, values
and ways of working.
17 How to monitor, review and report on progress in relation to equality of
opportunity and diversity within your area of responsibility.
Industry/sector specific knowledge and understanding
18 Sector-specific legislation, regulations, guidelines and codes of practice
relating to equality and diversity.
19 Equality and diversity issues and developments that are particular to the
industry or sector.
20 Information sources on equality and diversity in the industry or sector.
Context specific knowledge and understanding
21 The vision, objectives and operational plans for your area of responsibility.
22 The planning and decision-making processes within your area of responsibility.
23 The overall vision, values, objectives, plans and culture of the organisation.
24 The diversity of the people working in your area of responsibility.
25 Your area’s current and potential customers and their needs.
26 Other relevant parties with an interest in diversity in your area of responsibility.
27 The organisation’s written equality and diversity policy and any accompanying
action plan and how they are communicated to people who work for the organisation,
people in your area and to other relevant parties.
28 Sources of specialist expertise in relation to equality and diversity used
in your area of responsibility.
29 The support and resources allocated to and across your area of responsibility
to promote equality of opportunity and diversity.
30 Employment policies and practices within the organisation – including
recruitment, selection, induction, development, promotion, retention, redundancy,
dismissal, pay and other terms and conditions.
31 Working arrangements, resources and business processes in your area of responsibility.
32 Systems in place in your area of responsibility for monitoring, reviewing
and reporting on progress in relation to equality of opportunity and diversity.
33 Allocated responsibilities for promoting equality of opportunity and diversity
in your area of responsibility and the organisation in general.
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